FREQUENTLY ASKED QUESTIONS:

Will it work on my guitar?

If the thickness of the body of your guitar is in the range 28 – 56 mm it will fit. In inches that’s 1.1 in to 2.2 in.

When will I receive my Performaxe?

For orders placed when Performaxe is in stock

Your Performaxe will be shipped within 1 to 3 working days from the moment of your order. As soon as it ships you will automatically receive an email with a tracking number. The email will be sent to the address you used for placing the order.
If you didn’t receive any, please check your “promotions” or spam folder.
To track your shipment you can click in the link you’ll find into the email or copy the tracking code and use it in the website 17track.com which is a very nice third-party website for tracking expeditions.
Delivery time is 3 to 20 working days, depending on the country of destination.

For orders placed when Performaxe is out of stock

If you order while Performaxe is not in stock please refer to the store page for the next shipping date. Your order will ship as soon as it is ready. When your Performaxe leaves our workshop you will automatically receive an email notification and a tracking  for your shipment.

How long will my order take to get here where I live?

From the moment you receive your tracking code your item will take a variable amount of time to get to you, depending on where you live.

Although the situation is getting better, please consider that the covid-19 emergency has significantly slowed down deliveries and unexpected delays may still occur.

Current average delivery times from the day the item is shipped (please refer to the store page for the shipping date) are as follows:

Italy – 3 working days
Europe – 5 to 7 working days
U.S.A. – 7 to 15 working days
Asia, Australia, Canada, South America – 10 to 15 working days
All other destinations – up to 20 working days

Will I get a tracking code?

As soon as your Performaxe leaves our workshop you will automatically receive an email notification and a tracking¬† for your shipment. If you can’t find your tracking code just send me an email at jay@guitarscientist.com.

Can I get a refund?

To get a refund your order must be in one of the following states:

1) Order not shipped

If your order has not been shipped yet you can cancel it at any time.
Just send an email to jay@guitarscientist.com with your name and the email you used to place the order and your order will be canceled and refunded in less than 48 hours. Usually much less.

2) Order shipped, but tracking info indicate package as lost

If your package is lost you will get a full refund as soon as the tracking info shows that it was indeed lost

3) Order shipped but not delivered within 60 days

Your package will be considered lost and will be refunded if the delivery takes more than 60 days from the moment of the shipping

4) Item returned

As per EU laws on the matter of internet purchases, after your item is delivered you have 14 days to return it, if you don’t use it, no questions asked.

We will obviously let you use your Performaxe during this time, and if the item is shipped back to us in like-new conditions (damaged packaging doesn’t count), you will get a 100% refund of the order you placed as soon as we receive the Performaxe back. Items must be shipped back to Italy, return shipping costs are to be paid by the customer. Please email jay@guitarscientist.com before shipping.