FREQUENTLY ASKED QUESTIONS:

Will it work on my guitar?

If the thickness of the body of your guitar is in the range 28 – 56 mm it will fit. In inches that’s 1.1 in to 2.2 in.

When will I receive my Performaxe?

For orders placed when Performaxe is in stock

Your Performaxe will be shipped within 1 to 3 working days from the moment of your order. As soon as it ships you will automatically receive an email with a tracking number. The email will be sent to the address you used for placing the order.
If you didn’t receive any, please check your “promotions” or spam folder.
To track your shipment you can click in the link you’ll find into the email or copy the tracking code and use it in the website 17track.com which is a very nice third-party website for tracking expeditions.
Delivery time is 2 to 10 working days, depending on the country of destination.

For orders placed when Performaxe is out of stock

If you order while Performaxe is not in stock please refer to the order page for the next shipping date. Your order will ship as soon as it is ready. When your Performaxe leaves our workshop you will automatically receive an email notification and a tracking  for your shipment.

Will I get a tracking code?

As soon as your Performaxe leaves our workshop you will automatically receive an email notification and a tracking¬† for your shipment. If you can’t find your tracking code just send me an email at jay@guitarscientist.com.

Can I cancel my order?

Yes, if your order has not been shipped yet you can cancel it at any time.
Just send an email to jay@guitarscientist.com with your name and the email you used to place the order.

Can I return my Performaxe?

As per EU laws on the matter of internet purchases, after your item is delivered you have 14 days to return it, if you don’t use it, no questions asked.

We will obviously let you use your Performaxe during this time, and if the item is shipped back in like-new conditions (damaged packaging doesn’t count), you will get a 100% refund of your order, including the shipping costs paid at the moment of purchase.