FREQUENTLY ASKED QUESTIONS:

Will it work on my guitar?

If the thickness of the body of your guitar is in the range 28 – 56 mm it will fit. In inches that’s 1.1 in to 2.2 in.

When will I receive my Performaxe?

For orders placed before September 30, 2019
All orders have been delivered or are currently traveling to their destination.

For orders placed after September 30, 2019
We are currently manufacturing a new batch, if  we don’t have any Performaxe left in stock, your order will be shipped approximately around the end of November 2019. As soon as your Performaxe leaves our workshop you will automatically receive an email notification and a tracking  for your shipment.

Will I get a tracking code?

As soon as your Performaxe leaves our workshop you will automatically receive an email notification and a tracking  for your shipment. If you can’t find your tracking code just send me an email at jay@guitarscientist.com.

Can I cancel my order?

Yes, if your order has not been shipped yet you can cancel it at any time.
Just send an email to jay@guitarscientist.com with your name and the email you used to place the order.

Can I return my Performaxe?

As per EU laws on the matter of internet purchases, after your item is delivered you have 14 days to return it, if you don’t use it, no questions asked.

We will obviously let you use your Performaxe during this time, and if the item is shipped back in like-new conditions (damaged packaging doesn’t count), you will get a 100% refund of your order, including the shipping costs paid at the moment of purchase.